Terms & Conditions

Introduction

Welcome to GRINDSTORY FOODTECH INDIA PVT LTD. These Terms and Conditions govern your use of our website and the purchase of our products, which include all products being sold from our website. By accessing or using our services, you agree to be bound by these terms.

Product Information

The information provided on our website is intended for general informational purposes only. While we make sincere and continuous efforts to ensure that all product descriptions, ingredient details, nutritional information, images, and related content are accurate and up to date, we understand that minor variations may occur.

As our products are freshly milled, natural, and minimally processed, certain characteristics such as texture, color, aroma, taste, and appearance may vary slightly due to factors including grain variety, seasonal changes, sourcing batches, and manual or semi-automatic processes. Such variations are natural and do not indicate a defect or compromise in quality.

Product images shown on the website are for representation purposes only and may not exactly reflect the final delivered product. Nutritional values, health-related information, and usage suggestions are shared to help you make informed choices but should not be treated as medical advice or a substitute for professional consultation.

While we strive for accuracy, we do not guarantee that all information on the website is complete, error-free, or entirely current at all times. Chakki Peesing shall not be held responsible for any reliance placed on such information beyond its intended informational purpose.

We encourage customers to carefully read product descriptions, storage instructions, and shelf-life details before placing an order and to reach out to our customer care team if any clarification is needed prior to purchase.

This section is meant to support transparency and informed decision-making while acknowledging the natural nature of freshly milled foods.

We dont mill outside grain, we dont provide milling as a service.

We dont sell whole grains for all kind of flours we provide, we sell only certain millets and grain as whole (not flour) they can be checked on the website.

_______________________________________________________________________________________________

Intellectual Property

All content available on our website, including text, images, logos, brand names, designs, and trademarks, is the intellectual property of Chakki Peesing or its licensors and is protected under applicable intellectual property laws.
You may view and use this content for personal, non-commercial purposes only. Any reproduction, modification, distribution, or commercial use of our content without prior written permission is not permitted.

Limitation of Liability

At Chakki Peesing, we take utmost care to deliver freshly milled products that meet our quality standards. However, due to the natural, artisanal, and perishable nature of our products, certain factors may be beyond our control.

To the fullest extent permitted under applicable law, Chakki Peesing shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, loss of business, personal dietary reactions, or delays in delivery.

Our total liability, under any circumstances, shall be limited strictly to the value of the specific product(s) purchased and paid for by you in the relevant order.

Without limitation, we shall not be responsible for issues arising due to:

Improper storage, handling, or usage of products after delivery
Consumption of products beyond the recommended shelf life
Incorrect product selection, variant choice, or preferences made at the time of ordering
Factors outside our reasonable control, including courier delays, weather conditions, natural events, or other force majeure circumstances

Nothing in this clause is intended to limit or exclude any rights available to you under applicable consumer protection laws.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Haryana, India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Gurgaon, Haryana.

Changes to Terms and Conditions

We may update or modify these Terms and Conditions from time to time to reflect changes in our practices or legal requirements. Any revised terms will become effective immediately upon being published on our website. We encourage you to review this page periodically to stay informed.

Contact Us

If you have any questions or concerns about our return and refund policy or other issue, please contact us at care@chakkipeesing.com or WhatsApp us +91 93199 78800

Order Placement, Confirmation and Payments

An order is considered “placed” only when it is received through our official company channels, such as our website, phone calls, WhatsApp, or any other chat or voice communication tool officially used by Chakki Peesing. Any communication made on an individual employee’s or delivery partner’s personal number or account will not be treated as a valid order.
Once your order is placed, we share an order confirmation via email or WhatsApp for your reference.If you have any special requests, we request you to mention them in the notes section while placing a website order or clearly communicate them during a call or chat. While we always try our best to accommodate such requests, they are subject to feasibility.
In case of a payment failure where the amount is debited, we request you to kindly contact our customer care team with the transaction details so we can assist you promptly.
Since we freshly mill products specifically for your order, order modification or cancellation is not possible once milling or dispatch has started. For website orders, limited changes such as address updates may be considered within 30 minutes of placing the order, and we will genuinely try our best to help wherever possible.
In rare situations beyond our control, we may need to cancel an order. If this happens, we will inform you and refund the full order value.
We request customers to carefully verify their address, contact details, and grinding preferences while placing an order. For phone or WhatsApp orders, we kindly ask you to reconfirm details, especially if there have been recent changes. Once an order is dispatched, we may not be able to take responsibility for issues arising due to incorrect information shared.
By placing an order, you agree to pay the applicable product price along with taxes and shipping charges, wherever applicable.
The minimum order value for shipping (free or paid) is ₹315 or 4.5 kg of flour (any type).
We accept multiple payment methods on our website, including UPI, Credit/Debit Cards, Net Banking, Wallets, and Cash on Delivery (COD – available only in limited geographies such as Gurgaon). We use secure payment gateways, and payment authorization is required to process any order.
If you face any payment-related issue, please write to our customer care team with supporting proof such as a transaction ID or screenshot, which helps us resolve the concerns faster.

COD (Cash on Delivery)

We grind products only after you place an order to ensure freshness and zero preservatives. To avoid food wastage, COD is currently available only for Gurgaon orders. In COD orders where the customer is unavailable, returned products often go to waste as returning the product to origin takes 20+ days.
We understand that prepaid orders may feel concerning for some customers. However, with 20,000+ happy customers and recognition from platforms such as CNBC, Josh Talks, Business Insider, and Vox Media, we assure you of our commitment to quality and fairness. https://www.youtube.com/watch?v=bVPNx7Te4OE
COD availability may be extended to other locations in the future, and a handling fee (if applicable) will be shown clearly at checkout.
For COD orders in Gurgaon, we request customers to make the payment immediately at the time of delivery (cash or digital). Kindly share the payment screenshot with the delivery partner if required for completion of delivery records. We sincerely request you not to make any payments to delivery partners on their personal numbers under any circumstances, as we are unable to take responsibility for such payments.

Product Availability & Substitutions

All orders are subject to product availability. In rare cases where an item becomes unavailable, we reserve the right to cancel or modify the order after informing you.
Since we offer artisanal, freshly milled products, minor variations in texture, colour, or appearance may occur due to seasonal changes, grain batches, and manual or semi-automatic processes. These variations are natural and expected.
If a product goes out of stock after your order is placed, we will inform you and discuss possible substitutions. Any changes will be made only after your confirmation.
If the substitution affects the order value, the difference will be refunded or collected accordingly.
We do not make substitutions without customer consent.

Pricing, Taxes & Display

All prices are displayed in INR and are inclusive of GST.
The final payable amount shown at checkout includes product price, applicable taxes, shipping charges (if any), and other charges (if applicable), after adjusting discounts or offers.
In case of any discrepancy, prices displayed on the website at the time of order placement will be considered final and binding.

Order Modifications and Cancellations

Any request for modification or cancellation should be made within 30 minutes of placing the order. For urgent cases, please contact customer care immediately.
Once an order is processed, milled, or dispatched, modifications or cancellations are not possible.
Requests for changes can be made via email, WhatsApp, or phone within the allowed time window.
Orders for customised products cannot be cancelled or modified under any circumstances.
We request customers to place orders carefully, as incorrect details shared are the customer’s responsibility, and we may not be able to bear costs arising from such errors.

Shipping Policy

We take great care to deliver freshly milled products at the earliest. Most orders are processed and shipped the same day after grinding, though this may vary depending on order volume or unforeseen situations.

A dispatch notification is shared once the order is shipped. Depending on the delivery method, you may receive an AWB number for tracking. Orders delivered by our team or local riders may not have an AWB.

Gurgaon Shipping

Orders within Gurgaon are freshly milled and delivered in batches through assigned routes. We request your understanding that deliveries cannot be prioritised mid-route.
If you have specific delivery instructions, kindly mention them in order notes or communicate during the call/WhatsApp order.

Deliveries may be handled by our team members or third-party associates. In such cases, COD availability will be communicated in advance. Payments should always be made only through official company payment modes.

Delivery time (Gurgaon):

Orders placed before 10 AM may be delivered within a few hours. Orders placed after 10 AM are delivered as per route schedules and may be delivered the next day, especially for locations farther from our warehouse.

Delhi/NCR Shipping

Delhi/NCR orders are freshly milled and shipped in batches through third-party couriers or riders. Delivery prioritisation during transit is not possible.

Delivery time (Delhi/NCR):

Typically 2–4 days from dispatch. Orders placed after 10 AM are dispatched the next day. Timelines depend on third-party logistics partners, and 100% SLA cannot be guaranteed.

Outside Delhi/NCR Shipping

Orders outside Delhi/NCR are shipped via third-party couriers.

Delivery time (Outside Delhi/NCR):

Typically 3–6 days from dispatch. Delays may occur due to courier dependencies.

Tracking of orders

All courier orders can be tracked basis AWB nos provided. All order in Gurgaon and Delhi NCR dispatched through porter/ direct delivery partners can check the status with customer care team.

Service Availability & Delivery Delays

The Company reserves the right to discontinue deliveries to any specific location or pin code at its discretion, without prior notice. In such cases, the updated serviceability status will be reflected on the website. Any orders placed from such locations before the discontinuation of service will be duly processed and delivered by the Company.

In the event of unforeseen or exceptional circumstances beyond the Company’s control, including but not limited to natural events, logistical disruptions, or regulatory restrictions, deliveries may be delayed. Customers are requested to allow reasonable time for such situations to be resolved. Decisions regarding returns or refunds, if applicable, will be considered only after the situation stabilizes.

Factory Visits & Direct Purchases

Customers may plan a visit to our factory by informing the customer care team in advance, as entry of outside personnel is permitted only with prior approval.

During the visit, access to production and warehousing areas is restricted. Visitors are welcome to access the designated visitors’ office and may place orders for products of their choice, which will be processed as per standard procedures.

Delivery charges for high value order

Delivery charges are calculated based on the total order weight and the delivery pin code. We do not offer free delivery based on a minimum order value or cart amount.

From time to time, we run other discounts and promotional offers, which may be applied on the website and at checkout, as applicable.

Charges & Delivery Fees

Shipping is free for Gurgaon.
Shipping charges apply for Manesar, Sohna, adjoining areas, and all other locations based on weight and delivery PIN code.
All shipping charges are shown transparently at checkout and are not hidden in product pricing.

Packaging Material

We use high-quality packaging to ensure safe delivery. Some products come with printed packaging, while others carry a white information sticker.
Packaging may change as we personalise orders and avoid mass pre-production.
Product information is available on the website wherever not printed on the pack.
We use food grade packaging which is made of recyclable material.for certain sizes and products we may use paper laminated HDPE bags as well.
While we are a company with sustainability at our core, we do not have a logistics arrangement to pick the packaging material back from customers. You can discard them as per the recycling guidelines.

Shelf Life

Flours: 45 days from packaging
Spices: 90 days from packaging
Cold-pressed oils: 90 days from packaging
Other products: 90 days from packaging

Shelf life depends on storage, moisture, weather, and sunlight exposure.
We strongly recommend transferring products—especially flours—into clean, dry containers immediately after delivery. Oils should be stored away from sunlight.Please refer to individual product pages on www.chakkipeesing.com for exact details.

Promotions, Discounts & Coupons

Only one coupon per order can be used.
Offers have specific validity periods and cannot be applied retrospectively.
We reserve the right to withdraw offers without prior notice.

Order Ownership & Fraud Prevention

All orders are linked to the registered phone number and email ID.
We reserve the right to cancel suspicious or fraudulent orders and may use verification measures to prevent misuse of COD.

Invoice, Records & Tax Compliance

A digital invoice is shared with every order. We request customers to review the invoice and inform customer care in case of any discrepancy.

Customer Responsibility & Fair Use

We kindly request customers to:

Select the correct product variant and grinding option
Read product descriptions carefully
Follow storage and shelf-life instructions
Understand the nature of freshly milled products

Policy Updates & Changes

We reserve the right to update these policies from time to time.
These policies are effective from 1st January 2026 and apply only to future orders.

Contact & Escalation

Email: care@chakkipeesing.com
WhatsApp: +91 93199 78800
Working Hours: 10 AM – 6 PM (All days)

For escalation, you may write to our customer care team, and we will be happy to connect you with the management team if required.

______________________________________________________________

RETURNS POLICY

We truly appreciate your trust in Chakki Peesing and want to be as clear and fair with you as possible.

Since all our products are freshly milled , they have a limited shelf life and contain no preservatives. For this reason, our products are generally non-returnable. That said, we completely understand that rare issues can occur, and we are always here to support you in such cases.

When returns are accepted

We can consider a return only in exceptional situations, such as:

Wrong product delivered
Product delivered in damaged condition
A genuine quality concern noticed immediately after opening the pack

In such cases, we request you to inform us within 24 hours of delivery. This short window helps us fairly assess the issue, as freshly milled products cannot be reliably evaluated after a longer time.

We strongly recommend opening all products, especially flours, soon after delivery and transferring them into a clean, dry container. Since our products are preservative-free, timely inspection and storage are important. If we are not informed of any concern within 24 hours of delivery, we may not be able to accept a return.

How to request a return

Please email us at Care@chakkipeesing.com with your order number, a brief description of the issue, and clear photos or an unboxing video, wherever applicable.
If approved, kindly pack the unused or unopened product securely, preferably in its original packaging, along with your order confirmation or invoice.
Once the returned product is received and inspected by us, we will proceed with the refund.

Important notes for returns

Physical returns are currently possible only within Gurgaon, where we have a local presence.
For other locations, we may process a refund without collecting the product back, depending on the situation.
Customised atta cannot be returned under any circumstances unless there is a genuine quality issue.
Products prepared exactly as per your selected choices (product, variant, grinding style, or customisation) are not eligible for return due to change of preference.
Returned items must be intact and unused. If the quantity returned is incomplete or the product is not usable, we may not be able to process the refund.

REPLACEMENT POLICY

Because our products are freshly milled and preservative-free, they are also generally non-replaceable. However, just like returns, we are happy to help in rare and genuine cases.

When replacements are accepted

We can consider a replacement only in exceptional situations, such as:

Wrong product delivered
Product delivered in damaged condition
A quality issue noticed immediately after opening the pack

In these cases, please inform us within 24 hours of delivery. Due to the limited shelf life of freshly milled products, issues reported beyond this time frame cannot be reliably assessed.

We recommend opening all products—especially flours—as soon as you receive them and transferring them into a clean, dry container. If packs remain unopened for long or we are not informed within 24 hours, we may not be able to offer a replacement.

How to request a replacement

Please email us at Care@chakkipeesing.com with your order number, details of the issue, and photos or an unboxing video, as applicable.
If approved, please keep the product ready in its original packaging.
The unused or unopened product must be handed over to the delivery partner at the time of replacement.
In case of a quality issue where the pack has been opened, please return the product in a clean, food-grade outer packaging.

Based on the situation, we may either ship a replacement product or process a refund for the affected item.

Important notes for replacements

Replacement requests are accepted across India.
Customised atta cannot be replaced unless there is a genuine quality concern.
Products supplied exactly as per your confirmed choices cannot be replaced due to change of preference.
We require the original product to be returned when issuing a replacement. Please do not discard or consume it unless advised by our team.
If the returned product is partially used or not in usable condition, we may not be able to process the replacement.

REFUNDS

Refunds are issued only for the specific products approved after review. For orders with multiple items, refunds apply only to the affected products and not the entire order value.

Product price and applicable taxes are refundable.
Shipping or logistics charges are refunded only when the entire order is impacted (such as non-delivery or complete order issues).
Refunds cannot be processed if the issue does not meet the conditions mentioned above or arises due to customer negligence.
In cases of delayed or non-delivery, refunds can be processed only after the courier partner marks the order as undelivered in their system.

All refunds are made to the original payment method. Please allow 2–5 working days (Monday to Friday) after approval for the amount to reflect. You will be notified via email or WhatsApp once the refund is initiated.

Thank you for your understanding and for choosing freshly milled food made with care. We are always here to help if you need us. 🙏

Contact Us

If you have any questions or concerns about our return and refund policy or other issue, please contact us at care@chakkipeesing.com or WhatsApp us +91 93199 78800