Replacement Policy

Hopefully you’ll never need this page, but we’re prepared anyway. Touch wood. Everything should be perfect, but here’s our backup.

Replacement Policy

Because our products are freshly milled and preservative-free, they are also generally non-replaceable. However, just like returns, we are happy to help in rare and genuine cases.

When replacements are accepted

We can consider a replacement only in exceptional situations, such as:

  • Wrong product delivered
  • Product delivered in damaged condition
  • A quality issue noticed immediately after opening the pack

In these cases, please inform us within 24 hours of delivery. Due to the limited shelf life of freshly milled products, issues reported beyond this time frame cannot be reliably assessed.

We recommend opening all products especially flours as soon as you receive them and transferring them into a clean, dry container. If packs remain unopened for long or we are not informed within 24 hours, we may not be able to offer a replacement.

How to request a replacement

  1. Please email us at Care@chakkipeesing.com with your order number, details of the issue, and photos or an unboxing video, as applicable.
  2. If approved, please keep the product ready in its original packaging.
  3. The unused or unopened product must be handed over to the delivery partner at the time of replacement.
  4. n case of a quality issue where the pack has been opened, please return the product in a clean, food-grade outer packaging.

Based on the situation, we may either ship a replacement product or process a refund for the affected item.

Important notes for replacements

  • Replacement requests are accepted across India.
  • Customized atta cannot be replaced unless there is a genuine quality concern.
  • Products supplied exactly as per your confirmed choices cannot be replaced due to change of preference.
  • We require the original product to be returned when issuing a replacement. Please do not discard or consume it unless advised by our team.
  • If the returned product is partially used or not in usable condition, we may not be able to process the replacement.

Contact Us

If you have any questions or concerns about our return and refund policy or other issue, please contact us at care@chakkipeesing.com  or WhatsApp us +91 93199 78800