Shipping & Order Policy

Order Placement, Confirmation and Payments

  • An order is considered “placed” only when it is received through our official company channels, such as our website, phone calls, WhatsApp, or any other chat or voice communication tool officially used by Chakki Peesing. Any communication made on an individual employee’s or delivery partner’s personal number or account will not be treated as a valid order.
  • Once your order is placed, we share an order confirmation via email or WhatsApp for your reference. If you have any special requests, we request you to mention them in the notes section while placing a website order or clearly communicate them during a call or chat. While we always try our best to accommodate such requests, they are subject to feasibility.
  • In case of a payment failure where the amount is debited, we request you to kindly contact our customer care team with the transaction details so we can assist you promptly.
  • Since we freshly mill products specifically for your order, order modification or cancellation is not possible once milling or dispatch has started. For website orders, limited changes such as address updates may be considered within 30 minutes of placing the order, and we will genuinely try our best to help wherever possible.
  • In rare situations beyond our control, we may need to cancel an order. If this happens, we will inform you and refund the full order value.
  • We request customers to carefully verify their address, contact details, and grinding preferences while placing an order. For phone or WhatsApp orders, we kindly ask you to reconfirm details, especially if there have been recent changes. Once an order is dispatched, we may not be able to take responsibility for issues arising due to incorrect information shared.
  • By placing an order, you agree to pay the applicable product price along with taxes and shipping charges, wherever applicable.
    The minimum order value for shipping (free or paid) is ₹315 or 4.5 kg of flour (any type).
  • We accept multiple payment methods on our website, including UPI, Credit/Debit Cards, Net Banking, Wallets, and Cash on Delivery (COD – available only in limited geographies such as Gurgaon). We use secure payment gateways, and payment authorization is required to process any order.
  • If you face any payment-related issue, please write to our customer care team with supporting proof such as a transaction ID or screenshot, which helps us resolve the concerns faster.

COD (Cash on Delivery)

  • We grind products only after you place an order to ensure freshness and zero preservatives. To avoid food wastage, COD is currently available only for Gurgaon orders. In COD orders where the customer is unavailable, returned products often go to waste as returning the product to origin takes 20+ days.
  • We understand that prepaid orders may feel concerning for some customers. However, with 20,000+ happy customers and recognition from platforms such as CNBC, Josh Talks, Business Insider, and Vox Media, we assure you of our commitment to quality and fairness. https://www.youtube.com/watch?v=bVPNx7Te4OE 
  • COD availability may be extended to other locations in the future, and a handling fee (if applicable) will be shown clearly at checkout.
  • For COD orders in Gurgaon, we request customers to make the payment immediately at the time of delivery (cash or digital). Kindly share the payment screenshot with the delivery partner if required for completion of delivery records. We sincerely request you not to make any payments to delivery partners on their personal numbers under any circumstances, as we are unable to take responsibility for such payments.

Product Availability & Substitutions

  • All orders are subject to product availability. In rare cases where an item becomes unavailable, we reserve the right to cancel or modify the order after informing you.
  • Since we offer artisanal, freshly milled products, minor variations in texture, color, or appearance may occur due to seasonal changes, grain batches, and manual or semi-automatic processes. These variations are natural and expected.
  • If a product goes out of stock after your order is placed, we will inform you and discuss possible substitutions. Any changes will be made only after your confirmation.
  • If the substitution affects the order value, the difference will be refunded or collected accordingly.
  • We do not make substitutions without customer consent.

Pricing, Taxes & Display

  • All prices are displayed in INR and are inclusive of GST.
  • The final payable amount shown at checkout includes product price, applicable taxes, shipping charges (if any), and other charges (if applicable), after adjusting discounts or offers.
  • In case of any discrepancy, prices displayed on the website at the time of order placement will be considered final and binding.

Order Modifications and Cancellations

  • Any request for modification or cancellation should be made within 30 minutes of placing the order. For urgent cases, please contact customer care immediately.
  • Once an order is processed, milled, or dispatched, modifications or cancellations are not possible.
  • Requests for changes can be made via email, WhatsApp, or phone within the allowed time window.
  • Orders for customized products cannot be cancelled or modified under any circumstances.
  • We request customers to place orders carefully, as incorrect details shared are the customer’s responsibility, and we may not be able to bear costs arising from such errors.

Milling process 

All our flours are freshly milled every morning. The quantity for the first milling batch is planned based on daily projections derived from historical order data, while additional milling during the day is done strictly based on actual demand.

Once milled, the flours and other ingredients are promptly packed and dispatched as per customer orders to ensure freshness.

Spices are milled in small batches at regular intervals to retain their aroma and potency. Oils are extracted using single-press cold-press machines and are then allowed to rest in tanks for natural sedimentation. After the sedimentation process is complete, the oils are bottled in small batches and dispatched accordingly.

Shipping Policy

We take great care to deliver freshly milled products at the earliest. Most orders are processed and shipped the same day after grinding, though this may vary depending on order volume or unforeseen situations.

A dispatch notification is shared once the order is shipped. Depending on the delivery method, you may receive an AWB number for tracking. Orders delivered by our team or local riders may not have an AWB.

Gurgaon Shipping

Orders within Gurgaon are freshly milled and delivered in batches through assigned routes. We request your understanding that deliveries cannot be prioritized mid-route.
If you have specific delivery instructions, kindly mention them in order notes or communicate during the call/WhatsApp order.

Deliveries may be handled by our team members or third-party associates. In such cases, COD availability will be communicated in advance. Payments should always be made only through official company payment modes.

Delivery time (Gurgaon):

Orders placed before 10 AM may be delivered within a few hours. Orders placed after 10 AM are delivered as per route schedules and may be delivered within the same day or  the next day, especially for locations farther from our warehouse.

Delhi/NCR Shipping

Delhi/NCR orders are freshly milled and shipped in batches through third-party couriers or riders. Delivery prioritization during transit is not possible.

Delivery time (Delhi/NCR):

Typically 2–4 days from dispatch. Orders placed after 10 AM are dispatched the next day. Timelines depend on third-party logistics partners, and 100% SLA cannot be guaranteed.

Outside Delhi/NCR Shipping

Orders outside Delhi/NCR are shipped via third-party couriers.

Delivery time (Outside Delhi/NCR):

Typically 3–6 days from dispatch. Delays may occur due to courier dependencies.

Tracking of orders

All courier orders can be tracked basis AWB nos provided. All order in Gurgaon and Delhi NCR dispatched through porter/ direct delivery partners can check the status with customer care team. 

Service Availability & Delivery Delays

The Company reserves the right to discontinue deliveries to any specific location or pin code at its discretion, without prior notice. In such cases, the updated serviceability status will be reflected on the website. Any orders placed from such locations before the discontinuation of service will be duly processed and delivered by the Company.

In the event of unforeseen or exceptional circumstances beyond the Company’s control, including but not limited to natural events, logistical disruptions, or regulatory restrictions, deliveries may be delayed. Customers are requested to allow reasonable time for such situations to be resolved. Decisions regarding returns or refunds, if applicable, will be considered only after the situation stabilizes.

Factory Visits & Direct Purchases

Customers may plan a visit to our factory by informing the customer care team in advance, as entry of outside personnel is permitted only with prior approval.

During the visit, access to production and warehousing areas is restricted. Visitors are welcome to access the designated visitors’ office and may place orders for products of their choice, which will be processed as per standard procedures.

Delivery charges  for high value order

Delivery charges are calculated based on the total order weight and the delivery pin code. We do not offer free delivery based on a minimum order value or cart amount.

From time to time, we run other discounts and promotional offers, which may be applied on the website and at checkout, as applicable.

Charges & Delivery Fees

  • Shipping is free for Gurgaon.
    Shipping charges apply for Manesar, Sohna, adjoining areas, and all other locations based on weight and delivery PIN code.
  • All shipping charges are shown transparently at checkout and are not hidden in product pricing.

Packaging Material

  • We use high-quality packaging to ensure safe delivery. Some products come with printed packaging, while others carry a white information sticker.
    Packaging may change as we personalize orders and avoid mass pre-production.
  • Product information is available on the website wherever not printed on the pack.
  • We use food grade packaging which is made of recyclable material.for certain sizes and products we may use paper laminated HDPE bags as well.
  • While we are a company with sustainability at our core, we do not have a logistics arrangement to pick the packaging material back from customers. You can discard them as per the recycling guidelines.

Shelf Life

  • Flours: 45 days from packaging
  • Spices: 90 days from packaging
  • Cold-pressed oils: 90 days from packaging

  • Other products: 90 days from packaging

Shelf life depends on storage, moisture, weather, and sunlight exposure.
We strongly recommend transferring products especially flours into clean, dry containers immediately after delivery. Oils should be stored away from sunlight. Please refer to individual product pages on www.chakkipeesing.com for exact details.

Promotions, Discounts & Coupons

  • Only one coupon per order can be used.
  • Offers have specific validity periods and cannot be applied retrospectively.
    We reserve the right to withdraw offers without prior notice.

Order Ownership & Fraud Prevention

  • All orders are linked to the registered phone number and email ID.
  • We reserve the right to cancel suspicious or fraudulent orders and may use verification measures to prevent misuse of COD.

Invoice, Records & Tax Compliance

A digital invoice is shared with every order. We request customers to review the invoice and inform customer care in case of any discrepancy.

Customer Responsibility & Fair Use

We kindly request customers to:

  • Select the correct product variant and grinding option
  • Read product descriptions carefully
  • Follow storage and shelf-life instructions
  • Understand the nature of freshly milled products

Policy Updates & Changes

  • We reserve the right to update these policies from time to time.
  • These policies are effective from 1st January 2026 and apply only to future orders.

Contact & Escalation

Email:  care@chakkipeesing.com
WhatsApp: +91 93199 78800
Working Hours: 10 AM – 6 PM (All days)

For escalation, you may write to our customer care team, and we will be happy to connect you with the management team if required.