We may automatically collect non-personal information such as:

• Browser type and device information
• IP address (anonymised where applicable)
• Pages visited, referral source, and time spent on the website
• Cookies and analytics data

This information helps us improve website performance and customer experience.

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How We Collect Information

We collect information when you:

• Place an order on our website
• Contact us via WhatsApp, phone, email, or chat
• Submit inquiries or support requests
• Participate in offers or promotions
• Interact with our website through cookies, pixels, and analytics tools

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Use of Information

We use the information collected for the following purposes:

• To process, prepare, and deliver your orders
• To communicate order confirmations, delivery updates, and support responses
• To provide customer service and resolve concerns
• To improve our products, services, and website experience
• To send relevant updates or promotional communication (where permitted)
• To prevent fraud, misuse, or unauthorized transactions
• To comply with legal, regulatory, and tax requirements

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WhatsApp, SMS & Communication Consent

By providing your phone number and placing an order with Chakki Peesing, you consent to receive order-related communication via WhatsApp, SMS, phone calls, or email, including order confirmations, delivery updates, payment-related communication, and customer support responses.

Opt-Out of Promotional Communication

You may opt out of promotional or marketing communication at any time by:

• Replying “STOP” on WhatsApp or SMS
• Requesting “no further calls” during a call or message
• Writing to us at care@chakkipeesing.com

Please note that even after opting out of promotional communication, we may continue to send essential transactional or service-related messages, such as order confirmations, delivery updates, refunds, replacements, or responses to your queries, as these are required to fulfill your order and comply with our service obligations.

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Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Ensure smooth website functionality
• Understand user behaviour and preferences
• Improve website performance and marketing effectiveness

You may disable cookies through your browser settings; however, certain features of the website may not function properly as a result.

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Sharing & Disclosure of Information

We may share your information only in the following circumstances:

• With trusted service providers such as payment gateways, logistics partners, IT services, analytics tools, and communication platforms, strictly for order fulfillment and operations
• With legal or regulatory authorities when required by law
• In the event of a merger, acquisition, restructuring, or sale of business assets

We do not sell or rent your personal data to third parties.

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Third-Party Services & Platforms

We may use third-party platforms and tools such as:

• Shopify (e-commerce platform)
• Payment gateways
• Logistics and delivery partners
• Analytics tools (e.g., Google Analytics)
• Advertising platforms (e.g., Meta / Facebook, Google Ads)
• Communication tools (e.g., WhatsApp services)

These third parties process data in accordance with their respective privacy policies.

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Data Retention

We may retain order, communication, and complaint-related records for internal review, quality control, dispute resolution, and compliance with return, refund, and replacement policies.

• Fulfill orders
• Provide customer support
• Maintain business and transaction records
• Comply with legal, tax, and regulatory obligations

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Data Security

We implement reasonable technical and organisational safeguards to protect your personal information from unauthorised access, misuse, loss, or disclosure.
However, no system can guarantee 100% security, and users share information at their own risk.

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Your Rights

You may request to:

• Access your personal information
• Correct or update inaccurate details
• Request deletion of your data (subject to legal and business requirements)

To exercise these rights, please contact us at care@chakkipeesing.com . Certain information may be retained where required by law or for legitimate business purposes.

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Children’s Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

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Governing Law & Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of Haryana, India. Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Gurgaon, Haryana.

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Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage users to review this page periodically.

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Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: care@chakkipeesing.com

WhatsApp: +91 93199 78800

Working Hours: 10 AM – 6 PM (All days)