Return Policy

Hopefully you’ll never need this page, but we’re prepared anyway. Touch wood. Everything should be perfect, but here’s our backup.

RETURNS POLICY

We truly appreciate your trust in Chakki Peesing and want to be as clear and fair with you as possible.

Since all our products are freshly milled , they have a limited shelf life and contain no preservatives. For this reason, our products are generally non-returnable. That said, we completely understand that rare issues can occur, and we are always here to support you in such cases.

When returns are accepted

We can consider a return only in exceptional situations, such as:

  • Wrong product delivered
  • Product delivered in damaged condition
  • A genuine quality concern noticed immediately after opening the pack

In such cases, we request you to inform us within 24 hours of delivery. This short window helps us fairly assess the issue, as freshly milled products cannot be reliably evaluated after a longer time.

We strongly recommend opening all products, especially flours, soon after delivery and transferring them into a clean, dry container. Since our products are preservative-free, timely inspection and storage are important. If we are not informed of any concern within 24 hours of delivery, we may not be able to accept a return.

How to request a return

  1. Please email us at Care@chakkipeesing.com with your order number, a brief description of the issue, and clear photos or an unboxing video, wherever applicable.
  2. If approved, kindly pack the unused or unopened product securely, preferably in its original packaging, along with your order confirmation or invoice.
  3. Once the returned product is received and inspected by us, we will proceed with the refund.

Important notes for returns

  • Physical returns are currently possible only within Gurgaon, where we have a local presence.
  • For other locations, we may process a refund without collecting the product back, depending on the situation.
  • Customized atta cannot be returned under any circumstances unless there is a genuine quality issue.
  • Products prepared exactly as per your selected choices (product, variant, grinding style, or customization) are not eligible for return due to change of preference.
  • Returned items must be intact and unused. If the quantity returned is incomplete or the product is not usable, we may not be able to process the refund.

Contact Us

If you have any questions or concerns about our return and refund policy or other issue, please contact us at care@chakkipeesing.com  or WhatsApp us +91 93199 78800