Return & Refund Policy

We want you to be completely satisfied with your purchase from Chakki Peesing. If you are not entirely happy with your order, we're here to help.

Important Service Update (with effective from 07-05-2025)
Due to the ongoing conflict situation, certain zones are currently under government-imposed restrictions. As a result, some deliveries—especially in affected areas—may face delays.
Please rest assured, we’re doing our best to ensure that your order reaches you as soon as courier routes reopen and become accessible. All our flours are freshly milled only after your order is confirmed, and we remain committed to delivering the same quality you trust.
In case your order is delayed, returned (RTO), or cancelled by the courier company due to the current situation, we regret to inform you that we will not be able to offer refunds or exchanges for such cases. We deeply appreciate your patience and understanding. 

Returns

You may return unused and unopened products within 1 days of delivery for a full refund. To initiate a return, please follow these steps:

  1. Contact our customer support team at Care@chakkipeesing.com to request a return authorization.

  2. Pack the items securely in their original packaging, if possible, and include a copy of the original packing slip or order confirmation.

  3. Once we receive and inspect the returned items, we will process your refund.

Refunds

Refunds will be issued to the original payment method used for the purchase. Please allow 2 days for the refund to be processed after we receive the returned items. Once the refund is processed, you will receive a notification via email.

Special Service Update

No cancellation, return or refunds will be applicable with effect from 07-May-2025 onwards due to ongoing conditions leading to operational delays in shipping.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 24Hrs of delivery. We will arrange for a replacement or a refund, depending on your preference.

Customized Orders

Please note that we do not accept returns or cancellations for customized orders, as these products are made to your specific requirements.

Contact Us

If you have any questions or concerns about our return and refund policy, please contact us at Care@chakkipeesing.com